Nurturing Relationships – From Clients to Lifelong Advocates

Tony Ketterling • July 25, 2025

Nurturing Relationships – From Clients to Lifelong Advocates

Why Equity Is Using AI to Deepen Human Connections, Not Replace Them


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Why Equity Is Using AI to Deepen Human Connections, Not Replace Them

At Equity, we’ve always known that real estate is a relationship business. What turns a transaction into a career is the strength of your connections—with your clients, your community, and your fellow agents.

But in a world that’s moving faster than ever, we face a challenge: how do we maintain that personal touch when our to-do list keeps growing?

The answer: we embrace AI not to replace relationships, but to protect and amplify them.

🧠 Leveraging AI to Free Up Human Energy

We’ve invested in smart systems like our in-house Elevate chatbot, automation tools, and virtual assistant workflows not just because they’re ā€œcoolā€ or ā€œmodernā€ā€”but because they give you back your most valuable resource: time.
Time to:

  • Write handwritten notes after closing.
  • Call an agent on their birthday.
  • Drop by a client’s house with a thank-you gift.
  • Show up fully present to a team meeting—not distracted by admin fires.

Here’s how AI is helping us create space for connection:

šŸ¤– Automating the Busywork So We Can Focus on People

1. Post-Closing Touchpoint Systems
With AI and automation, brokers and agents at Equity are now setting up automatic follow-up flows that keep them connected with clients for years—not just months. From closing anniversary texts to personalized home tips based on buyer profiles, staying in touch is easier than ever.

2. Personalized Agent and Client Follow-Ups
Milestone reminders, birthday messages, license renewal check-ins—all triggered automatically, with your personal touch layered in. AI helps you remember the details, so you can show you care in meaningful, consistent ways.

3. Event Coordination and Promotion
Hosting a client appreciation BBQ or agent celebration night? Our systems help manage the invites, RSVPs, follow-ups, and thank-you notes. You stay in the spotlight, not buried in logistics.

šŸ“… The Bigger Vision: Growing Through Relationships

The brokers and agents who grow the most are the ones who make people feel seen and remembered.
Equity is using AI to systematize the tasks that distract you—so you can show up more often, more meaningfully, and more consistently for the people who matter most: your clients and your agents.

šŸ” Stay Ahead with Equity’s Weekly Tech Spotlights

We’re not stopping here. Each week, we’re sharing new tech tips, AI tools, and automation hacks in our:

  • Broker Newsletter (Weekly)
  • Agent Newsletter (Monthly)

Don't ignore this shift. Use it to grow. Because the future isn’t just tech-powered—it’s relationship-driven, and we’re building both.

You can’t outsource connections. But you can outsource everything that gets in the way of it. At Equity, that’s exactly what we’re doing.

Stay tuned. Stay sharp. And let’s keep growing—together.

Tony Ketterling

CEO of Equity Real Estate

As the CEO of Equity Real Estate, I bring over four decades of management and leadership experience to the real estate market, where I have been actively involved since 2000. Equity, the #15 independent real estate company in the nation, boasts a constantly growing network of over 3,500 agents. My passion for the industry drives me to support and guide my team in delivering exceptional client service.

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