Establishing an Exceptional Service Mindset for the New Year

A big part of the New Year is resetting your mindset and retooling your systems to deliver client-first excellence. Every interaction is an opportunity for your goal of creating trust, loyalty, and satisfaction – for life. Refining how you do business using lessons learned through 2023 prepares your firm for success. Concrete actions can help you clean your CRM, refresh lists for client outreach, and deliver a New Year’s greeting to re-engage clients and reinforce healthy service-oriented expectations.

REVAMP YOUR CRM FOR MAXIMUM USAGE

Your client relationship management (CRM) tool is the foundation for your outreach and follow-ups. As the new year begins, update your CRM and refocus it on client service.

Auditing your contacts means checking them for completeness and adding missing information, such as birthdays, anniversaries, and preferences.

• Segment Your Database: Divide clients into active buyers, past clients, referral partners, and prospects for targeted communication.
• Data cleansing: Flag and remove inactive contacts, not your target audience, anymore from your CRM.
• Add 2023 notes: New learning from your client conversations throughout the year.

A properly configured CRM ensures your message is relevant, timely, and valuable.

Clean Up Your Client Outreach Lists

Your outreach list keeps you from forgetting about your partners and helps you stay in touch with important contacts. Use the beginning of the year to home in and improve your lists.

• Please check client engagement history: You can find and contact the clients you missed working with recently.
• Adjust communication frequency: Understand and adapt how frequently you communicate based on your client's preferences and needs.
• Showcase key leads: Make sure your list includes leads interested in 2023 but who didn’t convert. This will give you a head start on your pipeline for the year.

Updating your outreach lists will allow you to be deliberate about who you connect with and how to make each touchpoint intentional.

Wish Them A Thoughtful New Year

The first few weeks of the year can be a time to reengage and reinforce your position as a trusted advisor. A well-delivered New Year's greeting can establish the context for inspiring conversations.

• Make it personal: Use clients' first names and mention something specific to them, like a recent accomplishment or milestone.
• Say thank you: Show appreciation for their support, trust, and belief in you!
• You can add value to the content: A market update, a future trend, or valuable resources to show your expertise.
• Add a call to action: Contact them and plan with them or discuss their goals for the year.

Sending a tailored New Year message lets clients know you're thinking about them and that their success and satisfaction still matter to you above all else.

Key Takeaway:

Your first touchpoints with your customers this year set the tone for long-lasting relationships. Refreshing your CRM, updating your outreach lists, and sending a thoughtful New Year greeting illustrate your commitment to exceptional service. Every move creates a connection with your clients and helps you become their trusted real estate advisor for 2025 and beyond!

Remember that top-notch service starts with care, helpfulness, and proactivity. By prioritizing your clients’ needs from the beginning, you’ll lay the groundwork for growth, trust, and long-term success.